Don't be fooled by insurance companies: You have the legal right to choose the shop that repairs your vehicle
Insurance Referral lists and Direct Repair lists: Should I choose the Insurance companies “approved” referral list?

Remember, it is your legal right to choose the shop that repairs your vehicle

  • Insurance company referral lists – After you place your claim with your insurance agent or provider, your insurance company may offer you a “Referral list” of collision shops that will repair your vehicle. Don’t be fooled – these auto repair facilities have agreed to work for the insurance company on their terms. They are not necessarily looking out for your best interest. These “referral” facilities were developed by the insurance company in order to reduce the cost of their claims and improve insurance company profits. As an educated consumer, you need to ask yourself the question: Do I want to have my vehicle repaired by a referral shop looking out for the insurance company’s best interest? Or, should I choose a repair facility that is looking out for my personal interest? Remember, you have the LEGAL RIGHT to choose the auto repair facility of your choice, one that will fight for your rights and stand between you and the insurance company to get your vehicle repaired properly and safely.
  • Difference between Providence Auto Body and an Insurance Referral shop – Providence Auto Body IS NOT ON ANY INSURANCE COMPANY REFERRAL LIST – BY CHOICE – The difference between Providence Auto Body and an Insurance Referral shop is simple. Providence Auto Body is a consumer shop, here for you – not for any insurance company. The quality of our repair work and our customer’s rights are paramount to Providence Auto Body’s mission statement. Time and time again, we have customers that bring insurance referral shop repaired vehicles with shoddy repair work and safety issues to Providence Auto Body . It’s shocking. And of course, we repair them correctly, without any shortcuts. We wouldn’t have it any other way. That’s why more and more people have discovered the difference at Providence Auto Body – quality and safety. It’s our top priority.

Click the link below to see the JD Powers Satisfaction survey results from consumers whom use Insurance company Referral list repair facilities

JD Powers Satisfaction Survey